Refund and Return Policy

REFUND, RETURN & REPLACEMENT POLICY

Last Updated: 12-09-2026

At KwickClick, we want you to have a smooth and reliable shopping experience. This Refund, Return & Replacement Policy explains when a product may be returned, replaced, or refunded when purchased directly through the KwickClick website.

This policy is intended to operate in accordance with applicable Indian consumer protection and e-commerce requirements, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, as applicable to our business. The Consumer Protection (E-Commerce) Rules, 2020 apply to inventory-model e-commerce businesses.

1. Eligibility for Returns

A return or replacement request may generally be raised within 7 days from the date of delivery if the product is:

  • Damaged during delivery
  • Defective or not functioning as intended
  • Different from the product ordered
  • Missing essential parts or accessories
  • Significantly different from the description or specifications displayed on our website

Return or replacement requests may be subject to verification of the product, order details, photographs/videos, packaging condition, and other relevant information.

For products with specific product-page return conditions, those conditions will also apply.

2. Unboxing Video and Supporting Evidence

Customers are strongly encouraged to record a clear, continuous unboxing video when opening their KwickClick package.

Where available, the video should show:

  • The sealed package before opening
  • The shipping label/order information
  • The complete opening process
  • The condition of the outer packaging
  • The product and included accessories after opening

An unedited, continuous unboxing video can help us verify claims quickly and may be considered as supporting evidence during the return, replacement, or refund review.

An unboxing video may not be mandatory in every case. However, KwickClick reserves the right to request reasonable evidence, including photographs or videos, where necessary to verify a claim.

3. Non-Returnable Products

Certain products may not be eligible for return due to their nature, hygiene requirements, safety considerations, or product-specific conditions.

Where applicable, non-returnable products will be identified on the relevant product page.

Unless otherwise stated, examples may include:

  • Personal hygiene products
  • Innerwear or products intended for intimate personal use
  • Digital/downloadable products
  • Return Gift cards
  • Products specifically marked as non-returnable

However, applicable consumer rights relating to products that are damaged, defective, incorrect, incomplete, or otherwise not as described will not be excluded merely because a product is ordinarily non-returnable, subject to applicable law.

4. How to Request a Return or Replacement

To request a return, replacement, or refund, contact us at:

Email: support@kwickclick.com
Phone: 9311127285

Please provide:

  • Order number
  • Customer name
  • Product name
  • Reason for the request
  • Photographs/videos of the product and packaging, where relevant
  • Details of the missing, damaged, defective, or incorrect item

Our support team may request additional information where reasonably necessary to evaluate the claim.

Once the request is reviewed and approved, we will communicate the applicable return, pickup, replacement, or refund process.

Where a return pickup is available, KwickClick may arrange pickup through its logistics partner.

5. Condition of Products for Return

Where a return is approved, the product should generally be returned with:

  • Original packaging, where available
  • All included accessories and components
  • Manuals, tags, or other included materials, where applicable
  • Invoice/order details, where applicable

For defective, damaged, incorrect, or incomplete products, customers should not be required to keep the product unused where reasonable inspection or limited use is necessary to identify the issue.

Products may be inspected after return to verify the reported issue and ensure that the returned item corresponds to the original order.

6. Refund Process

Once a return is received and the applicable verification/inspection is completed, an approved refund will generally be initiated within 5–7 business days.

Refunds will normally be processed to the original payment method used for the order.

For Cash on Delivery (COD) orders, refunds may be processed through an appropriate bank transfer or UPI method after the necessary details are provided and verified.

The time taken for the refund to reflect in the customer's account may vary depending on the bank, payment provider, or financial institution.

7. Replacement Policy

Replacement may be offered for products that are:

  • Defective
  • Damaged
  • Incorrectly delivered
  • Missing essential components or accessories

Replacement is subject to product availability.

If the same product is unavailable, KwickClick may provide an appropriate refund instead of replacement.

8. Return Shipping and Pickup

Where a return is approved because the product was damaged, defective, incorrect, incomplete, or significantly different from its description, KwickClick will arrange the applicable return process in accordance with the circumstances of the order.

For other returns, if offered, any applicable return shipping conditions will be communicated to the customer before processing the return.

Customers should not send products back to KwickClick without receiving return instructions from our support team.

9. Order Cancellation

Customers may request cancellation before the order is dispatched.

Once an order has been dispatched, cancellation may not always be possible. In such cases, customers may need to accept the delivery and follow the applicable return process, if eligible.

If an order is refused or returned after dispatch, any applicable charges or deductions will depend on the circumstances of the order and the applicable terms communicated to the customer.

Where a refund is due, it will be processed according to the Refund Process section of this policy.

10. Fraud Prevention and Claim Verification

KwickClick takes genuine customer complaints seriously and aims to resolve valid issues fairly.

To prevent misuse of the return and refund process, KwickClick may verify claims using reasonable information such as:

  • Order and delivery records
  • Product photographs/videos
  • Packaging condition
  • Product serial numbers or identifying marks, where applicable
  • Return shipment information
  • Pickup or delivery records
  • Product inspection results

KwickClick may take appropriate action where there is reasonable evidence of fraudulent activity, repeated misuse, false claims, product substitution, intentional damage, or abuse of the return/refund process, subject to applicable law.

11. Refunds for Missing, Damaged or Incorrect Products

If you receive a package that appears damaged, tampered with, incomplete, or contains an incorrect product, please contact us as soon as possible and preferably within the applicable 7-day return window.

Please retain the original packaging and product until the issue has been reviewed.

Photographs and/or video evidence may help us resolve such cases more quickly.

12. Grievance Officer

In accordance with applicable requirements, customers may contact our Grievance Officer for unresolved complaints or grievances.

Name: Ravinder Rathi
Designation: Ecommerce Supervisor and Grievance Officer
Email: support@kwickclick.com
Phone: 8285182246

Address:
KwickClick
497, Main Road, Babbar Chowk
Bijwasan, Delhi – 110061, India

Complaints received by the Grievance Officer will be acknowledged within 48 hours and addressed within the applicable period, including the one-month grievance redressal period prescribed under the applicable Consumer Protection (E-Commerce) Rules.

When contacting us regarding an order, please include your order number and relevant details so that we can investigate the matter efficiently.

13. Governing Law

This policy is governed by the applicable laws of India.

Any dispute arising in connection with this policy or an order placed through KwickClick will be subject to the jurisdiction of the competent courts and authorities in Delhi, subject to applicable law and consumer jurisdiction requirements.

14. Contact Us

For return, replacement, refund, or order-related assistance:

KwickClick
Email: support@kwickclick.com
Phone: 9311127285
Address: 497, Main Road, Babbar Chowk, Bijwasan, Delhi – 110061, India

Please include your order number, product name, and reason for contacting us so our team can assist you efficiently.