Cancellation Policy

CANCELLATION POLICY

Last Updated: 14-09-2026

At KwickClick, we aim to process and dispatch orders as quickly as possible. This Cancellation Policy explains when an order can be cancelled and how refunds are handled.

1. Order Cancellation

Customers may request cancellation of an order before the order has been dispatched.

As we begin processing orders soon after they are placed, customers who wish to cancel an order should contact us as soon as possible.

Once an order has been dispatched, cancellation may no longer be possible.

Cancellation requests can be made by contacting:

Email: support@kwickclick.com
Phone: 9311127285

Please provide your order number, registered mobile number, and reason for cancellation so that our team can process the request efficiently.

2. Cancellation Before Dispatch

If your cancellation request is received and approved before the order is dispatched, the order will be cancelled and any applicable refund will be initiated.

There will generally be no cancellation charge for an order successfully cancelled before dispatch.

However, cancellation is not guaranteed simply because a request has been submitted. If the order has already progressed to dispatch or handover to the logistics partner, cancellation may no longer be possible.

3. Cancellation After Dispatch

Once an order has been dispatched, we may not be able to cancel it.

If cancellation is not possible after dispatch, you may receive the order and, where eligible, request a return in accordance with our Refund, Return & Replacement Policy.

Customers should not refuse or return a dispatched order solely on the assumption that it has been cancelled unless instructed by KwickClick or the applicable logistics partner.

4. Refund for Cancelled Orders

If an order is successfully cancelled before dispatch and payment has already been received, the applicable refund will generally be initiated within 5–7 business days.

Refunds will normally be made to the original payment method used for the order.

For Cash on Delivery (COD) orders, there is generally no payment to refund unless an amount has already been collected.

The time taken for a refund to appear in the customer's account may vary depending on the payment provider, bank, or financial institution.

5. Orders That Cannot Be Cancelled

Certain orders may not be cancellable once processing has started, particularly where the product has already been:

  • Packed
  • Dispatched
  • Handed over to a logistics partner
  • Customized or specially prepared for the customer

If a product is specifically identified as non-cancellable at the time of purchase, the applicable product-specific terms will apply, subject to the customer's rights under applicable law.

6. Cancellation Due to Product or Operational Issues

KwickClick may cancel an order in certain circumstances, including:

  • Product becoming unavailable
  • Incorrect or obvious pricing errors
  • Payment failure or authorization issues
  • Incorrect or incomplete order information
  • Suspected fraudulent or unauthorized activity
  • Delivery restrictions
  • Technical or system errors
  • Circumstances that make fulfilment reasonably impossible

If KwickClick cancels an order after payment has been received, any applicable refund will be initiated through the relevant payment method.

7. Change of Address or Order Details

If you need to change your delivery address, phone number, product, quantity, or other order information, please contact us as soon as possible.

We will try to accommodate the requested change if the order has not yet been dispatched.

Once an order has been dispatched, changes may not be possible. In such cases, the customer may need to receive the order and follow the applicable return process, where eligible.

8. Cancellation and Return Policy

Cancellation and return are different processes.

  • Before dispatch: You may request order cancellation.
  • After dispatch: Cancellation may not be possible; eligible products may instead be returned after delivery according to our Refund, Return & Replacement Policy.
  • Defective, damaged, incorrect, or incomplete products: Customers may be eligible for return, replacement, or refund according to our Refund, Return & Replacement Policy.

9. Fraud Prevention

KwickClick reserves the right to review cancellation requests where there is reasonable evidence of fraudulent activity, misuse, unauthorized transactions, or repeated abuse of the cancellation process.

Appropriate action may be taken in accordance with applicable law.

10. Updates to This Cancellation Policy

KwickClick may update this Cancellation Policy from time to time to reflect changes in our business operations, website, services, technology, or applicable legal requirements.

Any updated version will be published on this page with a revised Last Updated date.

11. Contact Us

For cancellation requests or questions regarding an order, please contact:

KwickClick
Email: support@kwickclick.com
Phone: 9311127285
Address: 497, Main Road, Babbar Chowk, Bijwasan, Delhi – 110061, India

When contacting us, please provide your order number and registered mobile number so that we can locate your order quickly.